*Customer Satisfaction Guaranteed with 1:1 Exchange or Refund*
As part of MyBarn's development a high level of customer satisfaction and shopping experience online with speedy same day delivery, we are aiming to create a community with values below:
- Long erm and Good Customer Relationship.
- High Satisfaction of Product & Services.
- Innovating Convenient & Trending Shopping Experience.
For all purchases with us, we strive to deliver the best and when there are product/service issues that you encounter, we welcome you to get in touch with us and we are happy to assist you in resolving the matter 😄👍🏻
Example of Claimable Issues:
✅ Unacceptable Product discrepancy eg. Overly Fat (to be determined by description and photo).
❌Products that is stated with High Fat Contents in description.
✅ Product Packaging Issues eg. Leaking
✅ Product turned bad/unconsumable pre and post cooking.
❌Change of mind after delivery (due to quality concern on frozen food exchange).
❌Returning product without valid reasons.
👉🏻 To submit a claim please prepare the below:
- Send the request via Whatapps at 012 8601876 or WA Button thru our website.
- Share the Order Number with us.
- Describe the issue/problem with the product or service.
- Attach Photo of the particular product as proof.
- Our team will evaluate the request and revert on the solution not longer than 3 working days.
❗ Terms & Conditions:
- All approved refunds will be made in the form of "Store Credit" for next purchase use with no expiry date.
- NO refunds in form of "Cash", with only exception for Spoilt or Unconsumable foods.
- Trend Quest Marketing reserves the right and discretion in the final decision to the outcome for the claims.
Thank You and Hope you enjoy a pleasant shopping experience with us