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*Customer Satisfaction Guaranteed with 1:1 Exchange or Refund*

As part of MyBarn's development a high level of customer satisfaction and shopping experience online with speedy same day delivery, we are aiming to create a community with values below:

  • Long term and Good Customer Relationship.
  • High Satisfaction of Product & Services.
  • Innovating Convenient & Trending Shopping Experience.

For all purchases with us, we strive to deliver the best and when there are product/service issues that you encounter, we welcome you to get in touch with us and we are happy to assist you in resolving the matter 😄👍🏻

Example of Claimable Issues: 

✅ Unacceptable Product discrepancy eg. Overly Fat (to be determined by description and photo). 

❌Products that is stated with High Fat Contents in description.

✅ Product Packaging Issues eg. Leaking

✅ Product turned bad/unconsumable pre and post cooking.

❌Change of mind after delivery (due to quality concern on frozen food exchange).

❌Returning product without valid reasons. 

👉🏻 To submit a claim please prepare the below:

  1. Send the request via Whatapps at 01111248107 or WA Button thru our website.
  2. Share the Order Number with us.
  3. Describe the issue/problem with the product or service. 
  4. Attach Photo of the particular product as proof. 
  5. Our team will evaluate the request and revert on the solution not longer than 3 working days.

❗ Terms & Conditions: 

  1. All approved refunds will be made in the form of "Store Credit" for next purchase use with no expiry date.
  2. NO refunds in form of "Cash", with only exception for Spoilt or Unconsumable foods.
  3. Trend Quest Marketing reserves the right and discretion in the final decision to the outcome for the claims.

Thank You and Hope you enjoy a pleasant shopping experience with us  

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